Privacy Policy

1. Introduction

TechProc (“TechProc,” “we,” “us,” or “our”) respects your privacy and is committed to protecting personal
information.

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you:

• Visit our website;
• Contact or communicate with us;
• Request information, demonstrations, quotes, or support;
• Purchase or use our services;
• Use or interact with our Microsoft Marketplace offers; or
• Otherwise interact with TechProc.

TechProc provides technology and professional services, which may include:

• Microsoft Azure services;
• Microsoft 365 services;
• Cloud consulting and migration;
• Managed IT services;
• Infrastructure management;
• Cybersecurity services;
• Security monitoring and management;
• Technical support;
• Professional and consulting services; and
• Other cloud, software, and technology solutions.

By using our website or services, you acknowledge the practices described in this Privacy Policy.

2. Personal Information We Collect

Depending on how you interact with TechProc, we may collect personal information such as:

• Name;
• Business or organization name;
• Job title;
• Email address;
• Telephone number;
• Business or mailing address;
• Account and billing information;
• Communications and correspondence;
• Support requests and technical information;
• IP address;
• Device, browser, and log information;
• Website usage and analytics information; and
• Other information you voluntarily provide to us.

We may also collect information from authorized representatives of our customers, business partners, service
providers, and publicly available sources where permitted by applicable law.

3. How We Use Personal Information

TechProc may use personal information to:

• Provide, operate, and manage our services;
• Respond to inquiries and requests;
• Provide customer and technical support;
• Manage customer accounts and business relationships;
• Deliver consulting and professional services;
• Manage and support customer cloud and IT environments;
• Monitor, maintain, and secure systems and services;
• Monitor, maintain, and secure systems and services;
• Communicate about services, support, updates, and business matters;
• Improve our website, services, and customer experience;
• Detect, investigate, and prevent security incidents, fraud, misuse, or unauthorized activity;
• Comply with legal, regulatory, and contractual obligations; and
• Protect the rights, property, and security of TechProc, our customers, and others.

We do not sell personal information for monetary consideration.

4. Managed Services and Customer Data

When TechProc provides managed IT, cloud, cybersecurity, or technology services, we may access, process, store,
transmit, or otherwise handle information contained within systems or environments managed on behalf of our
customers.

This may include customer environments using services such as:

• Microsoft Azure;
• Microsoft 365;
• Microsoft Entra ID;
• Microsoft Intune;
• Microsoft Defender;
• SharePoint;
• Exchange Online; and
• Other authorized third-party platforms and services.

Where TechProc processes personal information on behalf of a business customer, TechProc may act as a service
provider, processor, contractor, or similar role under applicable law and will process such information in
accordance with applicable agreements and instructions from the customer.

We access and use customer data only as reasonably necessary to:

• Deliver requested services;
• Provide technical support;
• Manage and maintain systems;
• Monitor security and performance;
• Investigate and respond to incidents;
• Fulfill contractual obligations; or
• Comply with applicable legal requirements.

5. Microsoft Marketplace and Third-Party Platforms

TechProc may offer services through Microsoft Marketplace, Microsoft Partner Center, and other third-party
technology platforms.

When you request, purchase, or interact with a TechProc offer through a third-party platform, we may receive
business contact information or other information necessary to respond to your request, provide our services, or
manage our business relationship.

Third-party platforms, including Microsoft, may independently collect and process information according to their
own privacy policies, terms, and agreements.

TechProc is not responsible for the privacy practices of third-party websites or services.

6. How We Share Personal Information

We may disclose personal information to:

• Our employees and authorized personnel;
• Contractors and service providers;
• Cloud hosting and infrastructure providers;
• Technology and security providers;
• Microsoft and other authorized technology partners;
• Professional advisers, such as legal, accounting, and insurance providers;
• Government authorities, regulators, or law enforcement where required or permitted by law;
• Parties involved in a business transaction, such as a merger, acquisition, financing, or sale of assets; and
• Other parties with your consent or at your direction.

We may also disclose information where necessary to protect the security, rights, property, or safety of TechProc,
our customers, or others.

Where appropriate, we require service providers and contractors to protect personal information and use it only
for authorized purposes.

7. Cookies and Analytics Technologies

Our website may use cookies, pixels, analytics tools, and similar technologies.

These technologies may be used to:

• Operate and secure our website;
• Remember user preferences;
• Understand website usage;
• Analyze website traffic and performance; and
• Improve our services and user experience.

Improve our services and user experience.

8. Data Security

TechProc uses reasonable administrative, technical, and organizational safeguards designed to protect personal
information from unauthorized access, use, loss, alteration, or disclosure.

Depending on the services provided, these measures may include:

• Identity and access management;
• Multi-factor authentication;
• Encryption and secure communications;
• Security monitoring and logging;
• Endpoint and cloud security controls;
• Restricted administrative access;
• Backup and recovery procedures;
• Incident response processes; and
• Security policies and operational procedures.

However, no security system is completely secure, and we cannot guarantee absolute security.

9. Data Retention

TechProc retains personal information for as long as reasonably necessary to:

• Provide our services;
• Maintain business and customer relationships;
• Meet contractual requirements;
• Resolve disputes;
• Enforce agreements;
• Maintain appropriate business records; and
• Comply with applicable legal obligations.

When information is no longer required, we will take reasonable steps to delete, destroy, de-identify, or otherwise
securely dispose of it, subject to applicable legal and contractual requirements.

Customer data within managed environments may be retained according to customer instructions, contractual
agreements, legal requirements, and applicable platform or service-provider retention settings.

10. Your Privacy Rights

Depending on your state of residence and applicable law, you may have certain rights regarding your personal
information.

These rights may include the right to:

• Know or confirm whether we process your personal information;
• Request access to personal information we hold about you;
• Request correction of inaccurate personal information;
• Request deletion of certain personal information;
• Request information about how your personal information is collected, used, or disclosed;
• Obtain a copy of certain personal information; and
• Exercise other rights available under applicable privacy laws.

To exercise an applicable privacy right, please contact us using the contact information below.

We may need to verify your identity before processing your request. Certain requests may be subject to limitations
or exceptions under applicable law.

11. State Privacy Laws

Residents of certain U.S. states may have additional privacy rights under applicable state privacy laws.

Where applicable, TechProc will process valid privacy requests in accordance with relevant laws and regulations.

If applicable law provides you with the right to appeal our decision regarding a privacy request, information about
how to submit an appeal will be provided in our response to your request.

12. Children’s Privacy

TechProc’s services and website are not directed to children under the age of 13.

We do not knowingly collect personal information from children under 13 without appropriate authorization or as
otherwise permitted by applicable law.

If you believe that a child has provided personal information to TechProc in violation of applicable law, please
contact us so that we can take appropriate action.

13. International Data Transfers

TechProc may use cloud infrastructure, service providers, technology partners, and support resources located in
the United States and other countries.

As a result, personal information may be transferred to, stored in, or processed in jurisdictions outside your state
or country of residence.

Where applicable, TechProc will take reasonable steps to ensure that such transfers are handled in accordance
with applicable legal and contractual requirements.

14. Third-Party Links

Our website or services may contain links to third-party websites, applications, or services.

TechProc does not control and is not responsible for the privacy, security, or content practices of third parties.

We encourage you to review the privacy policies of third-party services before providing personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, technology, or
applicable legal requirements.

When we make changes, we will update the Effective Date at the top of this Privacy Policy.

We encourage you to review this Privacy Policy periodically.

16. Contact Us

If you have questions about this Privacy Policy, would like to exercise an applicable privacy right, or wish to submit
a privacy-related complaint or request, please contact TechProc:

TechProc

Privacy Email: privacy@techproc.net

Website: https://www.techproc.net

Business Address: Park 80 West, 250 Pehle Avenue, Suite 200, Saddle Brook, NJ 07663

For privacy requests, please include sufficient information for us to understand and process your request.

17. Additional Terms for Customers

Where TechProc provides services under a separate agreement, statement of work, service agreement, Data
Processing Agreement, or other contract, the applicable agreement may contain additional privacy, security,
confidentiality, and data-processing terms.

In the event of a conflict between this Privacy Policy and a separate written agreement governing a specific service,
the applicable written agreement may control to the extent permitted by law.