Kyowa Hakko
CO-MANAGED MSP PARTNERSHIP
At TechProc, we specialize in delivering innovative IT strategies that empower organizations to achieve operational excellence. Our collaboration with Kyowa Hakko exemplifies our commitment to providing customized solutions that drive measurable outcomes.
CLIENT NAME
Kyowa Hakko
INDUSTRY
Biopharmaceutical & Wellness lndustry
SERVICE TYPE
Co-managed MSP Partnership
LOCATION
New York, NY
DATE
Ongoing Client
Overview
Kyowa Hakko U.S.A., a global leader in pharmaceuticals and biotechnology, sought to transition its traditional IT systems into a cloud-first architecture. The challenge was to modernize their endpoint management, adopt stronger security measures, and improve operational workflows—all while ensuring minimal disruption to business processes.
Why TechProc?
TechProc was selected for its expertise in delivering tailored IT solutions, proficiency in Microsoft ecosystem tools, and proven track record of driving operational efficiencies for enterprise-level organizations.
Core Focus Area
- Modernizing endpoint management to reduce manual processes.
- Enhancing security compliance across devices and applications.
- Driving operational cost savings through cloud- based solutions.
Objectives
The primary goal was to enable Kyowa Hakko U.S.A. to embrace a fully modernized IT infrastructure that could support business growth, meet compliance standards, and improve employee productivity. Key objectives included:
Optimize IT Operations
- Automate manual, resource-intensive processes to improve efficiency.
- Streamline onboarding and management of devices for employees.
Enhance Security Compliance
- Deploy advanced security configurations to protect sensitive data.
- Reduce vulnerabilities through real-time monitoring and automated remediation
Drive Cost-Effectiveness
- Transition to a cloud-first strategy to reduce reliance on costly on-premises infrastructure.
- Consolidate tools and subscriptions for better resource utilization and cost management.
Partnership Summary
The partnership with Kyowa Hakko U.S.A.exemplifies TechProc’s capability to design and implement holistic IT solutions tailored to specific organizational needs. Through the use of Microsoft Intune, Office 365,and Azure, TechProc successfully delivered measurable results, including:
Modern Endpoint Management
Simplified device provisioning and centralized application management
Robust Security Posture
Implemented proactive measures to safeguard against threats and ensure compliance
Operational Efficiency Gains
Automation reduced manual workloads, enabling IT teams to focus on strategic tasks.
Cost Optimization
Streamlined infrastructure led to significant savings
KEY PROJECTS AND ACHIEVEMENTS
01
Intune Autopilot Deployment & Automation
Key Features:
Zero-Touch Deployment
- Automated device setup tailored to departments (e.g., finance, sales) with preloaded applications like Oracle ERP and Outlook add-ins.
Centralized App Delivery
- Deployed Microsoft Suite apps, 3rd party apps, In-house apps, to all devices
- Enabled user-driven app installation via the Microsoft Company Portal for flexibility.
Compliance-Ready Configurations
- Standardized security policies, such as BitLocker for encryption and password requirements, ensuring all endpoints met compliance standards.
01
IMPACT
- Reduced provisioning time by 70%.
- Eliminated manual intervention in device setup, allowing IT teams to focus on strategic projects.
02
02
Comprehensive Patching Strategy
Key Features:
Automated Updates
- Managed Windows and third-party application
updates via Intune update rings.
- Achieved 100% compliance for software and app updates within 24 hours.
Microsoft Collaboration
- Partnered with Microsoft to adopt advanced Intune features, such as centralized patch management dashboards for simplified reporting.
IMPACT
- Ensured timely patch deployment, reducing vulnerabilities across 100% of devices.
- Simplified compliance tracking and reporting for IT administrators.
03
Enhanced Security Configurations
Key Features:
Multi-Factor Authentication (MFA)
- Rolled out MFA for secure access to applications like Salesforce and Oracle ERP.
Critical Security Policies
- Enforced BitLocker encryption, password- protected locks after inactivity, and restricted network access for rooted devices.
Proactive Monitoring
- Built automated workflows to detect and remediate compliance issues in real time.
03
IMPACT
- Strengthened Kyowa’s security posture, reducing unauthorized access risks.
- Improved user trust and confidence in IT processes through secure authentication.
04
IMPACT
- Improved application security, reducing unauthorized access risks to 0%.
- Increased BYOD compliance to 99% within 3 months.
04
Conditional Access Optimization & BYOD Management
Key Features:
Risk-Based Conditional Access Policies
- Configured location-based CA rules, requiring additional MFA verification for Salesforce access outside the U.S.
BYOD Compliance
- Enforced mandatory OS updates for personal devices to ensure alignment with security standards.
Automated Alerts
- Set up automated email notifications for non-compliance, providing actionable remediation steps.
05
Cloud Transformation
Key Features:
Azure Entra ID Migration
- Replaced on-premises Active Directory with Azure Entra ID for seamless cloud-based identity management and single sign-on.
VM Decommissioning
- Retired legacy virtual machines hosting file shares and replaced them with SharePoint Online.
05
IMPACT
- Reduced identity management costs by 20%.
- Achieved $20,000 in annual savings through VM decommissioning.
06
Endpoint Security & Compliance
Key Features:
Advanced Defender for Endpoint
- Configured tools for proactive threat detection and auto-remediation.
Compliance Automation
- Built Intune workflows to enforce security baselines and remediate non-compliance in real time.
06
IMPACT
- Reduced malware-related incidents by 45%, enhancing endpoint protection.
- Achieved 100% compliance with internal and regulatory standards.
07
07
Real-Time Vulnerability Management
Key Features:
Advanced Defender for Endpoint:
- Developed ad-hoc scripts to address security gaps identified in O365 Defender dashboards.
Security Hardening
- Applied advanced configurations to reduce attack surfaces and mitigate risks.
IMPACT
- Reduced vulnerability remediation time by 50%, enabling faster response to threats.
- Decreased exposure to attack vectors by 25%, improving Kyowa’s security posture.
Results and Impact
Transforming Kyowa Hakko U.S.A.’s IT Operations
Enhanced Security Posture
- Reduced malware-related incidents by 45%, bolstering overall endpoint protection.
- Improved compliance to 100% for internal and regulatory standards through automated enforcement.
Operational Efficiency
- Automated processes reduced manual workloads, allowing the IT team to focus on strategic priorities.
- Password-related support tickets dropped by 40%, saving ~50 IT support hours monthly.
Cost Savings
- Achieved $20,000 in annual savings by decommissioning legacy virtual machines.
- Reduced Azure cloud expenses by 15%, reallocating funds to other IT priorities.
Improved Compliance
- Risk-based Conditional Access policies and BYOD enforcement ensured alignment with ISO standards.
- Adoption of centralized Intune patch management simplified compliance tracking.
Category |
Before |
After |
|---|---|---|
Endpoint Management |
Manual provisioning, inconsistent apps |
Automated deployment with Intune Autopilot |
Security |
High risk of breaches and non-compliance |
Proactive monitoring, 100% compliance |
Cloud Costs |
Disjointed subscriptions, high costs |
15% reduction through optimization |
User Authentication |
Password reliance, low user satisfaction |
Passwordless MFA with Windows Hello |
100%
Reduction in unauthorized access through advanced Conditional Access policies.
50%
Reduction in vulnerability remediation times.
70%
Cut in onboarding users with streamlined device provisioning
98%
Compliance reached within 24 hours after updates to Adobe Acrobat and other critical apps.
20%
Cost reduction of on-premises maintenance by migrating to cloud-based solutions.
Comprehensive Conclusion & Future Outlook
Empowering Kyowa Hakko U.S.A. Through Technology
TechProc’s collaboration with Kyowa Hakko U.S.A. exemplifies the transformative potential of managed IT services. By deploying tailored solutions leveraging Microsoft Intune, Azure, and Defender for Endpoint, TechProc delivered measurable results that aligned with Kyowa’s operational, security, and financial goals.
Summary of Achievements
Modernized IT Infrastructure
Streamlined endpoint management, reducing provisioning time by 70% and achieving 98% compliance with software updates.
Strengthened Security
Reduced malware 45%, maintained 100% compliance, and improved access security.
Optimized Costs
Migrated to cloud-based infrastructure, saving $20,000 annually and reducing Azure expenses by 15%.
Kyowa Hakko U.S.A. is now equipped to scale and adapt in a fast-evolving digital landscape. Key focus areas for the future include:
Expanding Cloud Capabilities
Leverage advanced Azure services to support business growth and scalability.
Enhancing Cybersecurity
Integrate new threat intelligence and detection tools for evolving security needs.
Improving User Experience
Build on passwordless authentication and flexible BYOD policies to increase productivity.
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