Desktop Support
-For issues that need immediate support, contact us – available 24 / 7 / 365
-Provide your users with a remote help desk to solve their IT problems
right in front of their eyes
-Automatically apply software updates and patches to user
computers during off hours
-Manage regular online data backups so that those backups will always
occur on time and be checked for reliability
-Provide scheduled user software installation for end users
-Dispatch technicians onsite to make installations or support hardware
issues as needed
-Provide emergency 24-hour IT support, based on your pre-determined
set of conditions, permissions, and escalation procedure
